X: The Experience When Business Meets Design Suclass Code_1DJ Phil Jackson won more championships

Phil Jackson won more championships than any coach in the history of professional sports

With a new chapter on Social and Mobile Marketing

Written from personal experience of dyslexia

The world of work has changed

Originally released one-by-one as e-only short stories by Cassandra Clare

X: The Experience When Business Meets Design Suclass Code_1DJ Phil Jackson won more championshipsCustomer experience is the new marketing and it's also one of the hottest trends in business right now. Also known as CX, executives, strategists, and agencies alike are learning that the digital customer is notably different than the traditional customers before them. Expectations, the technology they use, how and where they make decisions and what it is they value is forcing strategists to rethink and redesign the customer journey for a multiscreen