Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers formatIsbn:Softcover - 9783738649543 eine so genannte Unique Selling

eine so genannte Unique Selling Proposition (USP)

Change and Challenge

5BERICHTSWESEN83

Für die Beurteilung der Organisationskonzepte wird [¿]

Als wichtiges Ergebnis muss festgehalten werden

Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers formatIsbn:Softcover - 9783738649543 eine so genannte Unique SellingThis study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Masters Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire was developed and applied in an event sampling methodology to measure aspects of emotional labour. The study focused on differences related to